- A1: More than likely, because it's a pre-order. See our Shipping Updates page for expected ship dates. If you purchased a normal product in the same order as a pre-order, they will ship together when the pre-order is ready.
- A2: If you have an account on our site, you may log in and check the status of your order by scrolling to the bottom of the page to the ORDERS section and viewing the "Fulfillment Status" for your corresponding order.
- A3: If your item has shipped, but you haven't received a tracking number, try searching your inbox for firstname.lastname@example.org. Chances are, it was caught by your spam filter.
A4: If you are an international customer, and your item was shipped more than 2 weeks ago but has still not arrived, try contacting your local postal service. At this time, we are unable to provide tracking for packages once they leave the US, but your local post office may have additional information. Occasionally, larger packages get snagged by Customs. (Please have ready the tracking number you received, as it may help them to locate your package more easily.)