Click here to change your address for future orders from our site.
A: Use the contact tab on this page to get in touch, and we'll update your address in our system. Select 'Change of Address' as the reason for contact.
Click here to change your address for future shipments of an existing subscription.
A: We recently started offering package protection and tracking via Route. This is a totally optional service, so you can safely remove it from your cart if you want to, but it has a number of perks:
- Real time tracking.
- Package Protection: Safe delivery guaranteed against loss, damage, or theft.
- One-click resolution of shipping issues.
- Carbon-neutral shipping: Route neutralizes all shipping emissions via their Brazil Agroforestry Project.
Find out more at route.com
A: An estimated ship date should be listed on the pre-order's product page.
A4: If you are an international customer, and your item was shipped more than 2 weeks ago but has still not arrived, try contacting your local postal service. At this time, we are unable to provide tracking for packages once they leave the US, but your local post office may have additional information. Occasionally, larger packages get snagged by Customs. (Please have ready the tracking number you received, as it may help them to locate your package more easily.)