• A: Use the contact tab on this page to get in touch, and we'll reset your password. You'll receive an email with instructions on setting a new one.

• A1: If you have an account on our site, click here to go to your Downloads page.
  
  
• A2: You should have received an email at the time of your purchase containing a download link. Search your inbox for mailorder@joyfulnoiserecordings.com or your order number ("Order #_____").
  
  
• A3: If you checked out as 'Guest', but did not download your MP3s at the time of purchase, and you cannot locate the email containing your download code, send a message in the contact tab above and we can send you another one.
  
  
• A4: If you are trying to download a pre-order, the full album is usually not available until the week of the release date. At that time, you will receive an email containing a link and a download code.
  
  
• A5: If you attempted to download your MP3s to a MOBILE DEVICE, it probably didn't work. Most mobile devices (including iPhone/iPad) will not allow direct downloads. We recommend downloading your files to a computer, importing them into a media player, and then syncing to your device. If you exceeded your download limit while attempting to download to your phone, don't fret. Just send a message in the contact tab above and we can send you a new code.
  
  
• A6: Click here for the latest downloads available to VIP members.

A: We offer package protection and tracking via Route, for every order. It typically costs 98 cents, and insures your package against loss, damage or theft. We highly recommend it, because if your item is damaged, lost, or stolen, Route will either replace or fully refund your order.

If your package is damaged, lost, or stolen, and you did not opt into Route Package Protection, we cannot guarantee any replacement or refund for your order. However, we are not monsters, so feel free to email us at help@joyfulnoiserecordings.com and we will try our best to find a fair solution.

This is a totally optional service, so you can safely remove it from your cart if you want to, but it has a number of additional perks:

- Real time tracking.
- Package Protection: Safe delivery guaranteed against loss, damage, or theft.
- One-click resolution of shipping issues.
- Carbon-neutral shipping: Route neutralizes all shipping emissions via their Brazil Agroforestry Project.

Find out more at route.com

A: An estimated ship date should be listed on the pre-order's product page.

• A1: More than likely, because it's a pre-order. See the product page for an estimated ship date. If you purchased a normal product in the same order as a pre-order, they will ship together when the pre-order is ready.
  
  
• A2: If you have an account on our site, you may log in and check the status of your order by scrolling to the bottom of the page to the ORDERS section and viewing the "Fulfillment Status" for your corresponding order.
  
  
• A3: If your item has shipped, but you haven't received a tracking number, try searching your inbox for mailorder@joyfulnoiserecordings.com. Chances are, it was caught by your spam filter.
  
  A4: If you are an international customer, and your item was shipped more than 2 weeks ago but has still not arrived, try contacting your local postal service. At this time, we are unable to provide tracking for packages once they leave the US, but your local post office may have additional information. Occasionally, larger packages get snagged by Customs. (Please have ready the tracking number you received, as it may help them to locate your package more easily.)
  
  A5: If you purchased Route Package Protection for the order in question, please file your claim with Route here and include your JNR order number.If you did not purchase Route Package Protection, email us at help@joyfulnoiserecordings.com and we will try our best to find a fair solution. But please note, we cannot guarantee a refund or replacement.

• A: If you purchased Route Package Protection for the order in question, please file your claim with Route here and include your JNR order number.
• If you did not purchase Route Package Protection, email us at help@joyfulnoiserecordings.com and we will try our best to find a fair solution. But please note, we cannot guarantee a refund or replacement.

• A: We hope to accommodate this in the future, but unfortunately our site does not allow us to combine orders at this time. If this feature does become available, we will be sure to let everyone know. :)

• A: Problems redeeming the download from the insert included in your record? Please send a short explanation via the contact tab above, and we'll resolve!

• A: At this time, the only way to add an album to your Bandcamp Collection is using a code from a download card. If your album didn't come with one, you still have access to the digital files in your account's downloads section.

• A: That's great! Please contact our friends at Terrorbird. You can email them at syncteam@terrorbird.com. 

• A: Nope. If we announce that a release is limited to a certain amount of copies on a certain format it means exactly that. We do not press more copies even if the demand is high. We don't think it's right to devalue the special limited edition release for the folks who ordered early just to make a couple extra bucks. Now, occasionally we might reissue a sold out album in a different format, but we will never simply press more copies of a release that was conceived of and promoted as limited edition. So yes, sorry to all you folks who didn't get your hands on Dinosaur Jr.'s Cassette Trilogy. Try Ebay or Discogs.

• A: We are exclusively distributed by the good people at Secretly Distribution, and the vast majority of our titles are available through them. Just hit them up at info@secretlydistribution.com

• A: Because we want our physical releases to be special. We love to curate unique and sometimes ridiculously elaborate releases, which are usually only limited to a few hundred copies. It's unfortunate that there are some who resell our releases at heightened prices, but for every one of those Ebay opportunists there are a hundred enthusiastic fans who do with the release what was intended: geek out.

• A: Maybe! From time to time we do internships. To stay up to date on the next internship, follow us  on our  socials! That's where we'll post about new internship opportunities. 

• A: Most of our vinyl and flexis are manufactured by the good people at Pirates Press. They are swell, and we highly recommend them. Most of our cassettes are manufactured by National Audio Company. Our wooden box sets are custom built by Zach Petersen at Deep Wood Workshop. 

• A: "Joyful Noise" was chosen as the name of the label mostly because our label founder thought it would be an appropriate name for a noise label, and it seemed to embody the idea of making noise that was passionate and enlightened. Plus it was the name of a Sun Ra documentary, and Karl was studying comparative religion at the time. The name has been a blessing and a curse, due mostly to certain unaffiliated religious connotations which some folks read into the name. For a full explanation from the label founder Karl Hofstetter, check out UnfortunateReligiousConnotations.wordpress.com.

• A: Sure thing. Just email press@joyfulnoiserecordings.com with info about the radio station or publication you work for and we'll hook you up.

• A: Probably! If we have extra promotional materials on hand we will certainly equip you to help promote shows by JNR artists. Just email press@joyfulnoiserecordings.com and give us your spiel.

• A: Our thank you notes are drawn by our awesome team in the fulfillment room, or our friends Jessica Dunn and Justin Shimp, AKA BrainTwins. They are awesome. Check out some of their work at braintwins.net.

• A: Please read our demo policy.

• A: Check out the JNR Complete Catalog

• A: That would be Reagan. She runs a pretty tight ship around here.