A: Go to your account and click on the order. In the Shipping Address section, click the button that says "Update Address."
If you checked out as a guest, use the contact tab on this page to get in touch, and we'll update your address in our system. Select 'Change of Address' as the reason for contact.
Click here to change your address for future orders from our site.
Click here to change your address for future shipments of an existing subscription.
Click here to view and manage your subscriptions.
A: We offer package protection and tracking via Route, for every order. It typically costs 98 cents, and insures your package against loss, damage or theft. We highly recommend it, because if your item is damaged, lost, or stolen, Route will either replace or fully refund your order.
If your package is damaged, lost, or stolen, and you did not opt into Route Package Protection, we cannot guarantee any replacement or refund for your order. However, we are not monsters, so feel free to email us at firstname.lastname@example.org and we will try our best to find a fair solution.
This is a totally optional service, so you can safely remove it from your cart if you want to, but it has a number of additional perks:
- Real time tracking.
- Package Protection: Safe delivery guaranteed against loss, damage, or theft.
- One-click resolution of shipping issues.
- Carbon-neutral shipping: Route neutralizes all shipping emissions via their Brazil Agroforestry Project.
Find out more at route.com
A: An estimated ship date should be listed on the pre-order's product page.
A4: If you are an international customer, and your item was shipped more than 2 weeks ago but has still not arrived, try contacting your local postal service. At this time, we are unable to provide tracking for packages once they leave the US, but your local post office may have additional information. Occasionally, larger packages get snagged by Customs. (Please have ready the tracking number you received, as it may help them to locate your package more easily.)
A5: If you purchased Route Package Protection for the order in question, please file your claim with Route here and include your JNR order number.If you did not purchase Route Package Protection, email us at email@example.com and we will try our best to find a fair solution. But please note, we cannot guarantee a refund or replacement.